Less than a week after matching Lexus for the top spot in J.D. Power's Long-Term Dependability survey, Buick has finished #2 overall in the University of Michigan's Consumer Satisfaction Index rankings.
With 86 points, Buick finished 1 point below Lexus, and four points above the industry average.
Cadillac, too, scored 86 points.
Link:
http://www.detnews.com/apps/pbcs.dll/artic.../708140387/1148
Quotes:
"Detroit is finally clawing its way out of the bottom," said study author Claes Fornell, director of the National Quality Research Center at U-M's Ross School of Business.
Several brands owned by Ford Motor Co. and General Motors Corp. sharply improved their rankings, while the Toyota, Honda and Nissan nameplates all declined. The only Asian brands that gained ground were South Korea's Kia and Lexus, Toyota Motor Corp.'s premium marque, which took the top spot.
Toyota's slip is a sign the company is beginning to struggle amid rapid growth, U-M's Fornell said.