BigPontiac

At least now I know where the styling for the back of my '94 GMC Sonoma came from...

I'll make my shameless plug to feature my Chevy in the movie now '62 Chevy Novamad Project

That place is about 10min away from me.

I thought this one was pretty interesting too... Forget India, outsource to Arkansas

She's 34. Parson's does a lot of business. Still curious if/when they'll get GMC.

Seems to be from the Pulp Fiction Soundtrack. Flowers On The Wall .. The Statler Brothers

+ 1

Local dealership had a 2011 Regal parked out front...plus this strangely converted LaCrosse This seems to be the modern equiv of the trunk rack and landau tops they did in the 80s...

First repair this weekend...new valve stem $4.95 I really like this car!

Update: She loves her Equinox now that she has it...good news! Also, my dad bought an Equinox after seeing hers. He however did a locate and used the good Chevy dealer. Red, 2LT, V6, AWD, sunroof, 18s, two-tone interior. That's both a 2010 Malibu and Equinox in his garage now. I've been pretty successful at this purchase influencing...

12 weeks later, an Equinox is finally delivered. Despite the salesman's best efforts to blow the deal once the vehicle hit the lot (and getting an attorney involved) my friend finally has her Equinox.

Plow truck at a local small airport that's for sale. '73 I think it said, 9ft plow, etc

$5,500 for this one.

You're describing "old GM". This is supposed to be "new GM" who's learned from their past mistakes, shed their dishonest dealerships and claims to be focused on the customer so they can attract buyers who normally would not have considered GM in the past. What I am pointing out is the vast gap between GM's perception of where they are and the reality of what I am observing from the customer's perspective. Rather than making excuses for GM and accepting mediocrity and the business as usual "that's just the way it is, live with it" attitude, I choose not to. I read a lot of rhetoric from all the GM execs on how GM has been given a second chance after bankruptcy and how this time it's different (really!) and yet from my first hand observations in this particular situation, it's all BS. And I do know someone who ordered a Subaru Forester in Jan...she had her car in 3 weeks.

Notification from both GM and the dealer today that the Equinox was built yesterday. Dealer's best case for delivery is still April 10, though I'll believe it when I see it. 4/10 would put this at 12 weeks. Would have been nice had the dealer been honest and upfront from the beginning about the timing of this.

They did on 3/15. They asked for the order number; I gave them what she said was the order number (unknown what the format of a GM order number looks like). Have not heard back. I e-mailed them again tonight.

Dealer is not proactive at communicating. Tried another dealer over weekend, exactly one Equinox that matches what she ordered...in VA, which is more than 300mi away so they won't do a locate on it. After waiting nearly 10 weeks, she's certainly not going to settle now. We all earn our reputation every day...and what this first hand experience is showing me is that GM still can't out of it's own way and some of their dealership body still lacks grounding in basic customer relationship management skills. Learning how to honor customer commitments might be another item GM and their dealers should investigate. As the saying goes -- we appreciate effort, but we reward for results. I am truly embarrassed to have recommended GM at this point. Should have let her go for the Subaru or the Honda.

Week 9 has passed. No Equinox, no build status.

GMTG-74

GM announced those plans on the Equinox plant/shifts before this whole ordeal began. I asked the dealer specifically if GM resolved their supply issues before the order was placed and was assured it was resolved. Supposed to be built between 3/15 and 3/22. At least once they under-deliver against initial expectations they track consistently to their late delivery schedule...

Week 8, still no sign of the Equinox. I wonder if anyone at GM has made the connection that maybe they're not selling as many cars as they'd like because they can't deliver cars to people who want to buy them!

Now send that Hx concept over to GMC!

My friend's Dad ordered a 2010 GMC Terrain SLT-1, AWD, sunroof, 4 cylinder, Merlot, black leather yesterday. GMC dealer said "4-6 weeks". I warned him!

The big thing seems to be "do you belong to a credit union?". If you do and you're on the list the dealer has, you qualify for Supplier Pricing. Two of the three dealers asked this question. My friend ended up paying supplier pricing on her Equinox as a result...I'm assuming this program is larger than just CT.

Current car was slated for replacement in early 2009, death in the family forced reallocating the saved car funds to the estate. Life happens. Shopping kicked off when the executor reimbursement check was finally cut as the estate was settled.